De-Risk Your Critical CPM Processes

Support & Managed Services For Your CPM Applications

Ensure business continuity across day-to-day operations

We understand that Finance is often dependent on specialist support skills held by a finite number of people in the organisation. Our portfolio of managed support services for OneStream, Oracle and SAP greatly helps to reduce internal dependencies and operational risks, free up your key resources, and enable you to keep in step with change.

Our dedicated team of vendor-trained support staff provide the specialist skills to ensure the reliability and continuity of your CPM application, mitigating risk to your financial processes and reporting cycles.

We apply industry-standard ITIL approaches to the management of client applications. This involves a sustain - improve - or replace strategy, ensuring our service levels align with individual business demands.

We operate a standard 5 day a week dedicated support desk based in the UK, manned with expert, English speaking applications consultants.

Tailored support to align with your business needs

Hypercare Support - a safety-net for your team during a critical period of change

A successful implementation is only the beginning. Hypercare is a crucial phase in enabling a smooth path from one system to another. Our Hypercare service ensures that the focus is not just on post-deployment stabilisation, but also on system readiness and user enablement.

Application Support - to ensure the availability of your critical business applications

We provide a helpdesk service to receive and manage queries, issues and requests from your trained system administrators. An incident management process is used to categorise, prioritise and assist in resolution of reported issues. This may involve guiding administrators through basic steps, such as user security set up, to resolving more advanced configuration related problems.

Critical Period Cover - giving you real peace of mind when you need it most

Critical Period Cover provides a safety blanket during key reporting cycles. A dedicated consultant is supplied on standby ready to step in to address system issues during critical periods e.g. month end, year end or budget cycles. We can assist remotely or deploy resources on-site. Customers can book specific time periods of cover, which may be outside normal support hours.

Administrative Support - extend your capacity and pick up the strain

If your team is short on time and light on available administrative skills, we can help. Draw down on a budget of call-off days to patch technical environments, maintain application models or extend existing CPM solutions. Assign administrative or maintenance tasks to the Concentric team for our completion.

Application Management - reduce costs, manage change & improve efficiency

Our Application Management service offers an out-sourced alternative to in-house CPM applications administration. It provides a cost-effective way of avoiding dependency on limited internal resources and ensures use of industry best practices to keep reporting models current, improve user experience, automate processes, maintain data quality, and apply effective change management controls.

Platform Management - a scalable solution managed by vendor certified resources

Our Private Cloud and Dedicated Hosting services enable on-demand instances of your CPM solutions to be deployed quickly and at sensible cost. Full production hosting can be provided reducing infrastructure costs and minimising the reliance on in-house IT. Our team have the skills and experience to enable your migration from on-premise environments to the cloud.