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Ensure business continuity across day-to-day operations

Finance is often dependent on specialist support skills held by a finite number of people in the organisation.

Our portfolio of managed support services can greatly help to reduce internal dependencies and operational risks, and free up your key resources to do what they do best.

What we can offer are Certified Support Specialists who understand the complexities associated with group reporting, planning and forecasting systems.

We apply industry-standard approaches to the management of client applications. This involves a sustain - improve - or replace strategy, ensuring our service levels align with individual business demands.

Tailored support to align with your business needs

Application Support - to ensure the availability of your critical business applications

Free up your key resources, reduce risk and keep in step with change. Our Aftercare team is a unique centre of excellence that can augment your internal administrative cover or act as maintenance hubs for all your CPM applications. We operate a standard 5 day a week dedicated support desk based in the UK, manned with expert, English speaking applications consultants.

Critical Period Cover - giving you real peace of mind when you need it most

Critical Period Cover provides a safety blanket during key reporting cycles. A dedicated consultant is supplied on standby ready to step in to address system issues during critical periods e.g. month end, year end or budget cycles. We can assist remotely or deploy resources on-site. Customers can book specific time periods of cover, which may be outside normal support hours.

Application Management - reducing your costs, managing change & improving efficiency

Our Application Management service offers an out-sourced alternative to in-house CPM applications administration. It provides a cost-effective way of avoiding dependency on limited internal resources and ensures use of industry best practices to keep reporting models current, improve user experience, automate processes, maintain data quality, and apply effective change management controls.