We are hiring! Senior Managed Services Consultant
Are you an experienced professional in Corporate Performance Management (CPM) solutions, looking for your next opportunity? We are seeking a Senior Managed Services Consultant to join our dynamic team!
About the role
As a Senior Managed Services Consultant, you will play a key role in providing support, troubleshooting, and maintenance for our clients' CPM applications. You will also contribute to internal process improvements, mentor junior team members, and ensure customer service excellence.
Key responsibilities include:
- Manage and resolve support incidents related to customer applications demonstrating “best practice” approach and following SLA escalation protocols.
- Perform maintenance tasks such as build, load, testing and validation of application changes
- Troubleshoot technical platform issues and liaise with clients and software vendors
- Act as a lead to junior team members and share the capacity for mentoring.
- Assist in reporting on key performance metrics and client support trends to help identify areas of opportunity
- Assist with maintaining and improving internal process documentation and client communication
Required skills & experience:
- 2-3 years+ experience in CPM software administration, support, or consultancy
- Expertise in Oracle Hyperion and/or OneStream CPM solutions
- Strong SQL knowledge and programming experience (VB.NET, VB Script, Python)
- Experience troubleshooting cloud and on-premise CPM technologies
- Knowledge of ITIL processes and service desk standards
- Excellent communication and problem-solving skills
Education & certifications:
- Degree in Business, Finance, IT, Mathematics, or related fields (or equivalent experience)
- Oracle Hyperion / OneStream certifications (preferred but not essential)
Why join us?
At Concentric Solutions, we believe in creating a supportive and rewarding work environment. We allow our people a high degree of work/life balance flexibility, which is core to our culture of happy customers and happy staff. Here’s what we offer:
- Hybrid working model - blend remote work with collaboration at our high-tech office spaces
- Significant autonomy to manage your own workload and deliverables
- Contact with a variety of client industries and exposure to cutting-edge CPM solutions
- Learning & development opportunities – training programmes and certifications
- 25 days annual leave + public holidays
- Competitive compensation & paid out-of-hours support (occasional as needed)
Ready to apply?
If you are excited by the opportunity to work with industry-leading technology and support global businesses, we’d love to hear from you!
Apply now on LinkedIn: https://www.linkedin.com/jobs/view/4195124287
Join us and be part of a team that delivers extraordinary insights and drives business success! Find out more about what its like working at Concentric on our Careers page: https://concentricsolutions.com/our-company/careers
